Customer satisfaction is important to us. If you are not completely satisfied with your Prepared Hero purchase, you may request a return in accordance with our return policy.
To qualify for a return, products should generally be unused, in their original packaging, and returned within the applicable return period from the date of delivery.
Items showing signs of misuse, damage caused by improper handling, or unauthorized modifications may not be eligible for a refund.
Before returning any product, customers are encouraged to contact our customer support team to obtain return instructions. Unauthorized returns may experience processing delays.
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your financial institution.
Shipping charges, expedited delivery fees, or other service-related costs may not be refundable unless the return is the result of our error or a defective product.
If your order arrives damaged or incorrect, please contact customer support promptly with your order number and photos of the product so we can assist you with a replacement or refund.
Prepared Hero reserves the right to modify this Refund and Return Policy without prior notice. Customers should review the latest policy before making a purchase.
